Multilogin is designed to thoroughly protect your browser’s integrity and IP. It creates a secure, reliable environment to mask your identity and prevent leaks. However, in extremely rare cases, issues might pop up – usually when your system timezone is not synced or when a third-party app interferes.

Sync your system timezone

Timezone

If your device time or timezone is out of sync, it can cause connection or session issues.

Before you start, log out of Multilogin. Then close the Multilogin desktop app or disconnect the agent if you use the web interface.

 

Windows

1. Click “Start” → “Settings”
2. Go to “Time & language” → “Date & time”
3. Enable “Set time zone automatically” and “Set time automatically”
4. Click “Sync now”

Can’t enable “Set time zone automatically”? Turn on location services:

1. Go to “Settings” → “Privacy & security” → “Location”
2. Enable “Location services”
3. Enable “Let apps access your location”

 

 

macOS

1. Go to “System Settings” → “General”
2. Choose the “Date & Time” section
3. Enable the “Set time and date automatically” and “Set time zone automatically using your current location” settings

Can’t enable automatic timezone detection? Turn on location services:

1. Go to “System settings” → “Privacy & Security” 
2. Pick “Location services” 
3. Turn on this feature for Multilogin

 

 

Disable NordVPN’s Threat Protection feature

What’s happening?

The Threat Protection feature in NordVPN has system-level priority, meaning it overrides settings and forces all browsers (yes, even your regular ones) to use NordVPN's IP. This happens even if the VPN connection is turned off.

If you’re using Multilogin with a proxy, this feature can prevent your proxy IP from working properly, showing NordVPN’s IP instead.

How to fix it?

Here’s the good news – it’s a super easy fix!

1. Open NordVPN on your device
2. Navigate to the settings and disable “Threat Protection”
3. Restart your Multilogin browser profile and check that the proxy IP is now showing correctly.

Got questions or need help? Don’t hesitate to reach out. Multilogin has your back! 😊